Administrative Staff

Administrative Staff



Practice Managers

Meagan Anderson

Manchester Clinic Manager
Phone: (603) 625-2622
Email Meagan

Kelly St. Louis

Salem Clinic Manager
Phone: (603) 898-0961
Email Kelly


Management/Customer Service

Eileen Bernard

Director of Client Services
Phone: (603) 540-7584
Email Eileen

Eileen is a lifelong resident of New Hampshire with strong family ties and sense of community. Eileen has over 30 years of experience with insurance related products and management. After graduating from Plymouth State College with a Business degree she began her career in the insurance industry with Aetna as a claims adjuster and manager. She went on to complete her Masters in Business Administration from Southern NH University while working for the State of New Hampshire as Risk Manager.

Able to apply her insurance and claims knowledge she was responsible for overseeing the Workers’ Compensation program for State employees, Safety programs and insurance contracts. Eileen left State government to work with ExpressMED Founder & CEO, Nick Vailas, in fulfilling his desire to change the landscape of healthcare by bringing transparency to the healthcare industry and promoting competition amongst medical providers.

She has worked in various capacities with Patriot Health Insurance, Compass Healthcare Advisers (now Vitals.com) and ExpressMED/BOAC. She currently serves as a member on the New Hampshire Department of Labor Workers’ Compensation Advisory Council.

Eileen most enjoys working collaboratively with both external and internal customers. She has a unique understanding and appreciation for the needs and challenges facing employers, insurance carriers and the medical community having worked in the capacity of each. Eileen spends most of her time socializing with family and longtime friends. She particularly enjoys outdoor activities including tennis, running, cross country skiing or designing and building outdoor landscapes. You will find her walking daily with her golden retriever, Maxwell, with neighbors and friends.


Danielle Ford

Onsite Services Manager
Phone: (603) 860-2533
Email Danielle

Nicole (Vailas) Lane

Director of Marketing & Communications
Phone: (603) 682-0496
Email Nicole

Nicole began her career in sports, working as a Community Relations intern for two years for the Manchester Monarchs while pursuing her Master's degree from Southern New Hampshire University. Upon completion of her internship, Nicole was hired as Promotions Coordinator for the team and continued to work for the Monarchs as the Marketing & Promotions Manager for the next three years. In August 2011, she left her post with the Monarchs to begin working for her father (Nick Vailas) as the manager of marketing & business development for his start-up health care transparency company, Compass Healthcare Advisers.

Over time, Nicole began to take on more marketing responsibilities across Nick's other companies as the need for a more digital marketing focus became apparent. In 2014 when Compass was sold to Vitals.com, Nicole jumped full time into a Director of Marketing & Communications role under Nick's collective companies - including ExpressMED/BOAC - managing the design & print needs as well as directing media buys and the redevelopment of each company's website and social media presence.

A co-founder of Member Medical, Nicole is in charge of marketing, communications and digital services. She also helps manage Membership operations and serves as the liaison between Member Medical and participating Urgent Care clinics.

Nicole and her husband, Matthew, were married in July 2015 and enjoy spending their free time with friends, watching sports and playing with their dog, Cooper. Officially retired from playing competitive soccer, Nicole enjoys coaching the sport and attending as many of her brothers' athletic competitions as she can.